This little feltmaker is a little sad today as she has had to refund yet another item that has been held hostage by US customs.
According to the post office website:
"The United States Department of Homeland Security is continuing to require increased security measures for items carried on passenger airlines. As a result, some mail entering the US from around the world, and including the UK, that would normally be sent via passenger aircraft must now travel by other means, including ships and cargo planes.
Most items, including personal letters and cards, magazines, CDs, DVDs and lightweight packets, will be delivered in the US within a few days of posting. However, there are delays of about two weeks for some heavier packets. These delays are currently affecting stamped items, franked items, and items posted under contract, with the exception of Destination Sort and/or M-Bag items.
Royal Mail is very sorry for these unavoidable delays. We have implemented a number of contingency plans to ensure as much of our customers’ mail reaches the US as quickly as possible and are continuing to work to minimise disruption to our customers, whilst ensuring we comply fully with the US directives and regulations."
These postage delays (2 weeks my furry bum!!!) are upping some delivery times to up to 5 weeks which means that I am having to issue refunds to unhappy customers.... I am very sorry that items are being delayed but I am having to change my policies to state that USA and Canada deliveries may take up to 5 weeks
So if you are wanting something for a special date customers are advised to buy well in advance... I'm gonna curl up with a hot chocolate and feel sad now
Wednesday, 16 February 2011
We've found the perfect new flat with panoramic views of the town and a spare room to act as a studio for me... I am so excited that I thought I would share my excitement with my fans and friends with a coupon code to use on my etsy shop.
Just put some tweets in your cart and enter coupon code ONTHEMOVE at the checkout to get 30% off your order.This is a limited time offer which closes march 1st ... we'll be moving early march and I may have to close the shop for a couple of days... squeeeeeeeeeeeeeeeeeee... I can't wait!
*note: does not apply to custom orders... please don't be cheeky xx